Should my website include a Privacy Policy?

This is a common question, and the simple answer is – yes. If you collect any customer or visitor information such as email addresses, contact details and/or credit card details, Australian privacy legislation now requires websites to include a Privacy Policy statement.

Information collected could include:

  • Email addresses
  • Physical addresses
  • Telephone numbers
  • Credit card numbers, etc.

So even if you have a basic Contact Form on your website you must include a Privacy Policy.

What should a Privacy Policy include?

  1. The type of personal information that you collect and store
  2. The purposes for which you collect, hold, use and disclose personal information
  3. How you collect and securely store personal information
  4. A promise not to ‘spam’, sell or rent a visitor’s email address
  5. A “cookie” notification clause
  6. How an individual may access and correct any information you hold on them, including unsubscribing from any email list
  7. How an individual may complain about a breach of the Australian Privacy Principles and how you’ll deal with the complaint
  8. Whether you disclose personal information to other people or organisations
  9. Your contact details

For lots more information on what to include in your Privacy Policy and how to get one, visit:

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