Hi, I'm Teresa, owner and Chief Designer here at TotaleSolutions. I have been a web design professional for over 20 years. With a passion for web design and marketing, I have helped hundreds of small and medium businesses establish their online presence. Need help with your online business? Call me on 0408 721 441.

WordPress is an awesome piece of software which is used by millions of people world-wide to create appealing and functional websites. But just like other software, WordPress is prone to bugs and problems over time if the software is not maintained.  Think of your website as you would your car – it needs regular maintenance and services to keep it running smoothly.

Required maintenance of your WordPress website can be broken into three categories:

1. WordPress and Plugin Updates

Updates are important and can’t be overlooked. The developers of WordPress update their software continuously, which creates an extra layer of security around your website. Updates should be run as soon as possible once they become available. It is important to not only run the core software updates but any plugins and theme updates that are available, as these work together with the core WordPress software. Failure to keep your WordPress website up to date can result in security issues including hacking and malware, cause some functionality to stop working and even result in the dreaded WordPress “white screen of death”!

2. Backups

Remember the three rules of computing: backup, backup and backup. Just like the data on your computer, you need a backup plan for your website. Your WordPress website should be backed up on a schedule and the backup files sent off-site to a secure, remote storage location. Depending on your type of business and how often your website changes would determine how often you need to backup. An eCommerce website making sales and adding/changing products every day should be updated daily, whereas a small “brochure” type website which is changed infrequently may only require a weekly or fortnightly backup.

3. Security

Because WordPress powers about one third of the websites in the world, WordPress websites are specifically targeted by bots and hackers. This means all WordPress sites need an ongoing security strategy. Most attacks are automated these days, so you shouldn’t believe that your website will not be attacked just because it’s small. Strategies to keep your website secure include regular malware scans, downtime monitoring and keeping software updated (see point 1). Installing plugins which limit login attempts help protect against brute force attacks and ensuring the use of strong passwords and usernames helps to minimise the risk.

How much does a WordPress Maintenance Plan cost?

At TotaleSolutions we have a number of different WordPress Maintenance plans to suit different needs – or we can tailor one specifically for you. Our Standard WordPress Maintenance Agreement is $99 per month and includes core updates, plugin updates, site backups fortnightly and stored off server, security scans, uptime monitoring and 1 hour of support or changes per month (valued at $88). The specs of the plan can be changed to suit your individual needs – contact us to discuss your requirements.

Can you maintain my WordPress website even if you didn’t build it?

Yes, we can maintain any WordPress website. We would just require from you Administrator access to your WordPress dashboard and access to your web hosting control panel.

OK – but why should I pay for a WordPress Maintenance Plan?

Simple – your website is an investment in your business, and just like any other asset it is in your best interest to keep it running smoothly. Having a maintenance plan gives you peace of mind – knowing that your website is being taken care while also protecting your online marketing efforts.

What is a Domain Name?

A domain name is an address that is used on the Internet to locate a website, for example totalesolutions.com.au. You need a domain name to be able to access your website on the internet.

What is Web Hosting?

Web Hosting is essentially data storage space, accessed via the Internet, used to host web sites and data files. Every website requires a Web Host to store their website on.

What is “responsive” design?

A responsive website changes its appearance and layout based on the size of the screen the website is displayed on. This can include larger text to accommodate smaller screens, and mobile friendly navigation for easier browsing on smaller screens such as smartphones and tablets. All new websites built by TotaleSolutions are designed to be mobile friendly – this is standard and included in the quoted price.

What is a Content Management System (CMS)?

A CMS is a computer program that allows publishing and modifying content of your website from a central interface. No special software is required, all that is needed to access a CMS is an internet connection and a username and password. The CMS is integrated with the website at the time of building by your web designer.

How Much Will a Website Cost?

There are quite a few factors that are going to affect the ultimate cost of your website. These factors include how many pages you are going to have, if you will sell products on your website, the graphic work involved, and how interactive your website will be. Each website is unique which is why we do not offer set price “packages”. Please contact us to discuss your requirements and we will be happy to provide an obligation free quote based on your individual needs.

Are there any ongoing costs associated with the website?

Domain name registration and hosting are ongoing costs. Generally hosting is paid annually and domain name registration is paid bi-annually. Depending on your requirements, there can also be costs involved in maintaining the site information and keeping the software up-to-date. Content Management Systems are available if you would like to manage the content yourself. We are happy to discuss your requirements.

Are there any hidden costs?

No. We provide a fixed price quote based on your individual requirements. If additional pages or content are requested to be added, or additional functionality is required by you, these will be charged at the hourly rate that is detailed in the quote.

How long will it take for my website to be designed?

The timescale of a website design project is often dictated by the client. If you have a deadline we will endeavour to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images). If you are thinking about getting a website it is a good idea to have all your text and images ready to go – this will speed up the process significantly.

Who creates the content?

No one knows the business better than the person running it, so we leave all text and photos to the client to provide. However, we have made over 100 websites so can offer some handy tips on content creation, which will save you time and make things much easier. We can also recommend professional photographers and copy-writers if required.

Can you re-design an existing website?

Absolutely! If you have an existing website that looks a bit tired or needs a complete overhaul we can help.

How do I update my website?

There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs and budget. If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then it may be more cost effective to have TotaleSolutions to carry out these changes for you. Alternatively, we can provide an online Content Management System (CMS) where you can either update individual products/pages/services or particular sections of your website. e.g. company news. We use the popular content management system WordPress.

Do you offer Maintenance Plans?

Yes! We have WordPress Maintenance Packages available which include regular backups, plugin, theme and core WordPress updates as well as support and content changes if required. Not sure if you need a maintenance plan? Read more about it here.

Why can’t I find my new website in the search engines?

Once your site has been submitted to the top Search Engines they may require several weeks, or even months to actually spider and list your website in their directory. How fast your site is listed depends on each individual Search Engines database update schedule. TotaleSolutions submits each website they create to all the major search engines, which significantly reduces the time it takes before your website starts to appear in search queries.

Who has ownership of the Intellectual Property of my website?

The content of the website is your intellectual property. We will include a disclaimer on each page of your website stating this. Any code, images or graphics created by TotaleSolutions remain the intellectual property of TotaleSolutions. We include at the base of each page the comment that the website was designed by TotaleSolutions with a link to our website. We request that this comment remain unless the site is changed considerably from our initial design by another web designer outside the employment of TotaleSolutions. No code or images created by Total e Solutions can be sold or passed onto others without our express written consent.